A PET STUDIO-DISHONEST & RUDE Business Operator
I just want to share my experience on an DISHONEST and RUDE pet groomer. I have been frequenting the grooming service in A PET STUDIO in Taman Midah, Cheras. The first time I went there, they treated me nice, and gave me a loyalty program card of 7 Free 1 for grooming service.They charged me RM25 for the basic grooming of my 4 yr old toy poodle. I thought the price was reasonable and I went there again. However, on the 2nd time, they charged me RM30 for the same basic grooming service. I thought price was still competitive so I went there again for a 3rd time, and was charged RM30 plus additional RM10 for poodle leg and poodle mouth. I did not argue with them and paid them. As I have already collected 3 stamps, I thought it was wasteful not to go there again as I only require 4 more stamps to collect a free grooming service. So I continued to frequent the shop, eventhough on the 4th time, my poodle was infected with lice after returning from the shop. Today is the fifth time I go there. I was charged RM40! They explained RM35 for basic grooming plus additional RM10 for poodle leg and mouth. I kept quiet and pay. However, as I handed over my loyalty card, they refuse to stamp for me, giving me an excuse that it had been more than a year since the first time I came. I told them nicely that this clause was not stated in the loyalty card, but they just shook thier heads and said No. As I leave, I told them that I am not coming back anymore, and guess what the owner told me, he shouted, " YOU DONT COME BACK ALSO NEVERMIND!". I did not want to argue, so I just walked away.
This is a classic example of business operator who would not go very far due to their DISHONESTY, GREED, and shor-sighted view. If I am asked to rate their overall service, I would only give them 1/5. The one star that I gave is for their fast timing in completing the grooming (due to slow or no business).
|