A'sta Katz, a very bitter experience
Just want to share my experience with A'sta Katz (Jalan Suakasih 1/2, Bandar Tun Hussein Onn, Cheras near AEON Cheras Selatan). I don't know much about the clinic / pet shop but i do know they only accept cat.
Last night, me, my mom and brother went to this clinic to seek treatment for our kitten which has infection on both eyes. From the very beginning i could sense we are not welcomed. Straight away the premise operator or owner (i presume) accused me of putting eye-mo on the kitten's eyes, also made couple of double entendre remarks implying me of mistreating the cat and fail as a cat owner. He suggested me to buy a RM45 medication, but at the same time keep reminding me it's very expensive. I knew he was looking down at me all night long, as if i'm broke or something.
I argue with him saying it wasn't eye-mo, in fact it was an eye medicine (forgive me, i'm not sure the name of the medication i'm not really a pro) that i bought from some other pet clinic. He cut me mid sentence and straight away went back muttering in BM "awak main-main, saya sibuk. Saya tahu ubat kucing macam mana", left us alone at the counter. In reality i was looking to ask whether the medicine i bought before is the same as the one he was recommending me since the price is about the same. Then, one of his employee came to attend us but the damage has been done, there's no way i'm gonna spend even one cent at the premise. After a while the owner came back and my mother made her feeling very clear. My mom ask him he should be polite when talking to customer, but he hit back with another lines of sarcasm. Refusing to treat our cat, saying the cat should be okay after 4 days. He clearly want us to be gone. In the end we walked away without getting anything, just a big waste of time.
To summarize:
1) From the very beginning, the owner look down on us. Thinking we couldn't afford to pay for his service.
2) He also looking down on me and my cat. Since my cat is not coming from expensive and exotic breed. In fact, she's just a stray cat.
3) Accusing me of mistreating the cat. Well, who are you to talk to a customer like that?
4) Very ego. You can't argue without him raising his voice. Not to mention he did a shameless plug about his achievement with his cats all over the world. "Ini juga kucing jalanan", comparing his make over cats with mine.
5) Rude. Raising his voice toward me is bad enough, but clearly he has some personality complex. Not ashame to scold my mother who's more senior than him.
6) Did not want us to be there and want us gone as soon as possible since the beginning. I could tell based on his tone, sarcastic replies and body language.
7) Very picky. You can only do business with him on his terms and his time.
Maybe he had bad day, but why vent at us? I tried to be diplomatic and polite as i can, even though my heart was burning with anger. Anyway i'm sure he's that kind of person since he already showed signs of a very egomaniac guy during my mom and brother last visit 2 years ago.
If you want to succeed and survive in your life, especially when doing business, this is not the way to treat your potential customer. Unfortunately, he fail to realize he actually just a small-time entrepreneur doing business in niche market. I'm pretty convinced he also violate our consumer's rights. Thus, i won't hesitate to lodge complaints toward multiple authorities and continue to spread this "very bitter" experience.
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